2. Our details
This website is operated by Euro-Pro Europe Limited. We are registered in England and Wales under company number 08492819 and have our registered office and main trading address at 15 Mariner Court, Calder Park, Wakefield, WF4 3FL. Our VAT number is 210 6248 50.
To contact us, please email [email protected] or telephone our customer service line on 0800 862 0453 or 0207 113 0250.
3. Other terms that may apply to you
If you purchase goods from our site our Terms and Conditions of Sale of our products [below] will apply to the sale.
4. Licence to use website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Those works are protected by copyright laws and treaties around the world. Subject to the licence below, all these intellectual property rights are reserved.
You must not:
republish material from this website (including republication on another website);
sell, rent or sub-license material from the website;
show any material from the website in public;
reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
edit or otherwise modify any material on the website;
modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text; or
redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).
5. Acceptable use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
6. Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our site other than that set out above, please contact [email protected].
The advertising of products on our website constitutes an “invitation to treat” – not a contractual offer.
We endeavour to ensure that prices and any applicable discounts or other offers are stated accurately on our website. Occasionally errors may arise and we reserve the right in such circumstances to refuse any order for a Product where the purchase has been based upon an incorrectly stated price or assumes a discount or other offer which has expired at the time of the making of the order.
The purchase of products via our website will be subject to our Terms and Conditions of Sale.
We will ask you to agree to our terms of sale each time you purchase a product or products via our website.
8. Product reviews
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your reviews in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your reviews must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law and in any jurisdiction).
Your reviews (and their publication on our website) must not:
be libellous or maliciously false;
be obscene or indecent;
infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
infringe any right of confidence, right of privacy, or right under data protection legislation;
constitute negligent advice or contain any negligent statement;
constitute an incitement to commit a crime;
be in contempt of any court, or in breach of any court order;
be in breach of racial or religious hatred or discrimination legislation;
be in breach of official secrets legislation;
be in breach of any contractual obligation owed to any person;
depict violence in an explicit, graphic or gratuitous manner;
be pornographic or sexually explicit;
be untrue, false, inaccurate or misleading;
consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
be offensive, deceptive, threatening, abusive, harassing, or menacing, hateful, discriminatory or inflammatory; or
cause annoyance, inconvenience or needless anxiety to any person.
Your reviews must be appropriate, civil, tasteful and accord with generally accepted standards of etiquette and behaviour on the internet.
You must not submit any reviews to the website that are or have ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any reviews submitted to our website, or stored on our servers, or hosted or published upon our website.
We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
9. How we may use your personal information
10. Limited warranties
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
11. We are not responsible for websites we link to
Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
12. Limitations and exclusions of liability
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of Sale [below].
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our website; or
use of or reliance on any content displayed on our website.
If you are a business user, please note that in particular, we will not be liable for:
loss of profits, sales, business, or revenue;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
You are responsible for keeping your password and other login details confidential. We will not be liable to you in respect of any loss arising from your failure to keep these details confidential.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
send you one or more formal warnings;
temporarily suspend your access to the website;
permanently prohibit you from accessing the website;
block computers using your IP address from accessing the website;
contact your internet services provider and request that they block your access to the website;
bring court proceedings against you for breach of contract or otherwise; and/or
suspend and/or delete your account with the website.
19. Exclusion of third party rights
20. Entire agreement
21. Law and jurisdiction
22. Our trademarks are registered
We own and use various trade marks registered by or licensed to this company. You are not permitted to use them without our written approval.
1. These terms
What these terms cover. These are the terms and conditions on which we supply products to you.
Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, what to do if there is a problem and other important information. The only language in which we provide these terms is English.
2. Information about us and how to contact us
Who we are. We are Euro-Pro Europe Limited a company registered in England and Wales. Our company registration number is 08492819 and our registered office is at 15 Mariner Court, Calder Park, Wakefield, West Yorkshire, WF4 3FL. Our registered VAT number is 210 6248 590.
How to contact us. You can contact us by telephoning our customer service team at 0800 093 0875 or by writing to us at Customer Services, 15 Mariner Court, Calder Park, Wakefield, West Yorkshire, WF4 3FL.
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
How we will accept your order. In order to enter into a contract to purchase products from us, you will need to take the following steps: (i) you must add the products you wish to purchase to your shopping basket/cart, and then proceed to the checkout; (ii) you may check out as a guest or create a new account; if you are an existing customer, you must enter your login details; if you create a new account, you must log in to your new account; (iii) once you are logged in, or if you check out as a guest, you must then select your preferred method of delivery and confirm your order and your agreement to these terms of sale; if you check out as a guest, you will also need to enter your delivery address and email address; (iv) you will be transferred to PayPal or Stripe which will handle your payment on the checkout page; (v) we will then send you by email an initial acknowledgement that we have received the order; and (vi) once we have checked whether we are able to meet your order, we will either send you an order confirmation or we will confirm by email that we are unable to meet your order. We draw your attention to the information below concerning acceptance of orders where you wish to take advantage of the Multi-Pay option (see Paragraph 4 below). Our acceptance of your order will take place when we email you the order confirmation, at which point a contract will come into existence between you and us.
Input errors. Before you place your order, you will have the opportunity of identifying whether you have made any input errors by checking the final summary prior to payment. You may correct those input errors before placing your order by changing/removing them in/from your basket/cart.
If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. For example, this might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have been unable to complete successfully our Multi-Pay approval process, or because we have identified an error in the price or description of the product.
Your order numbers. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
We only sell to under these terms and conditions within Great Britain and Northern Ireland. Our website is solely for the promotion of our products within these territories.
4. Our products
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
5. Our rights to make changes
If for any reason you have delayed placing your order following your review of our products on-line please bear in mind that we do reserve the right to make variations to our product specifications and you may wish to check again the specification and other details of the product (including the price we charge for the product and any related delivery charges) you are ordering.
6. Providing the products
Delivery costs – Great Britain and Northern Ireland. We offer free standard delivery to all addresses in Great Britain and Northern Ireland.
How we deliver. All products ordered through our website for delivery in Great Britain and Northern Ireland are delivered by standard delivery. Smaller items (such as accessories and spare parts) are generally delivered by post. Larger items are generally delivered by a third-party courier service. We will notify you which delivery method we will use when we send the Order Confirmation.
Delivery times. Where the standard delivery service applies, we aim to get your purchase to you within one working day. For these purposes, “working days” are Monday to Friday, excluding bank holidays as applicable in England. If you place your order before 17.00 on a working day, this period runs from the close of business on that day. If you place your order after 17.00 on a working day, or on a day that is not a working day, this period runs from the close of business on the next following working day. We do what we reasonably can to meet the delivery times set out in this section. However, these cannot be guaranteed.
Tracking your order. If your order is being delivered by courier you can track your parcel by clicking on the link in the email that we send you to confirm dispatch.
Courier deliveries. All courier deliveries must be received in person at the delivery address, and a signature must be provided. Our courier delivery service providers may notify you by telephone or email in advance of attempting to make a delivery.
Additional courier delivery attempts and collection. If an initial delivery attempt by our courier is unsuccessful, our delivery service provider may make one further attempt to deliver your products. If the second delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.
Delivery problems. If you experience any problems with a delivery, please contact us by telephone on 0800 093 0875 or through our website at sharkclean.eu/uk/customer-care. If our delivery service provider is unable to deliver your products, and such failure is due to your or your nominated recipient of the products unavailability at the delivery address or delivery otherwise proves impossible in circumstances that could not reasonably be regarded as our responsibility (we set out examples below), and you or your nominee do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge). An indicative list of the situations where a failure to deliver will be your responsibility is set out below:
you provided the wrong address for delivery;
there is a mistake in the address for delivery that was provided;
the address for delivery is not reasonably accessible;
the address for delivery cannot safely be accessed; or
where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
If you do not re-arrange delivery. If you do not collect the products from us within the time limit specified on the card left at the delivery address, and you do not arrange redelivery of the products, we will contact you for further instructions and may charge you for storage costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract with you.
When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.
When you own products, we sell to you; You own the products once we have received payment in full.
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7. Price and payment
Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 2 for what happens if we discover an error in the price of the product you order.
What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and if we so require, arrange for the return of any product to which this subclause applies at our expense but with your understanding of the situation and assistance in our being given the opportunity to collect the product
When you must pay and how you must pay. We accept payment with Mastercard, Visa and American Express. Unless we have agreed that you can make payment under our Multi-Pay arrangement, you must pay for the products in full before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
Multi-Pay. You can request on the payment option page to make payment under our Multi-Pay arrangement. The terms of the Multi-Pay arrangement require between 2 and 12 monthly instalment payments (depending upon the products you are purchasing and the detail of our Multi-Pay offer for the Products). Access to the Multi-Pay arrangement is subject to acceptance by us. Where you have requested Multi-Pay, your order will be subject to a validation procedure (which we will complete as promptly as possible). The Multi-Pay option may not be available to you if you have placed and we have accepted multiple product orders for delivery to the same address or through the use of an identical payment card. Multi-Pay is not available if payment is made with a prepaid card.
We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of HSBC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount and any interest due. Under Multi-Pay arrangements interest will be calculated by reference to the instalment due date and shall also be applied following any cancellation of the Multi-Pay arrangement interest falling due from the date by which you are required under Clause 6 to make payment of the outstanding balance due whether before or after judgment.
We are also entitled to cancel the instalment payment arrangement if you do not make payment of an instalment on time. With your order confirmation you will be provided with confirmation that we agree to accept payment under the Multi-Pay facility. Should any payment of an instalment not be paid by the due date advised to you in that confirmation for that instalment we shall be entitled to notify you (we will do this in writing) that the Multi-Pay arrangement is cancelled. You will in such circumstances be required to make payment in full of the outstanding balance of the purchase price within 28 days of the date we make you aware of cancellation.
Credit and debit card chargebacks. Credit and debit card providers may allow you to reverse a transaction on your card under a process referred to as “chargeback”. There are specified grounds upon which chargeback may be available, such as goods that are supplied to you not being as described or being defective, or non-delivery of goods. If you submit a claim for a chargeback which is not justified in the circumstances, then without prejudice to our other rights, you will be liable to pay us, within 28 days following the date of the chargeback, for the following amounts: (i) where products to which the chargeback relates have been delivered to you, an amount equal to any sum repaid by our bank as a result of the chargeback claim; (ii) the amount of any charges made to us by our, or your, bank or payment processor or card issuer in connection with the unjustified chargeback; (iii) all our other reasonable costs, losses and expenses incurred in connection with the unjustified chargeback.
Termination. Without prejudice to our other rights, if you submit an unjustified credit card, debit card or other chargeback, then we may end the contract between us for the supply of the products in question, together with any other contract between us for the supply of other goods or services.
8. Your right to cancel
Our goodwill guarantees. Please note, this clause 8, together with clause 10 reflect the goodwill guarantee offered by Euro-Pro Europe Limited whose registered office is at 15 Mariner Court, Calder Park, Wakefield, West Yorkshire, WF4 3FL to our Great Britain and Northern Ireland customers. We are under a legal duty to supply products that are in conformity with this contract. This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed products. Our goodwill guarantee is in additional to these legal rights. Advice about your legal rights is available from your local Citizen’s Advice Bureau.
Consumer Contract Regulations 2013. Please note that under the Consumer Contracts Regulations 2013, for most products bought online you have a legal right to change your mind and cancel the contract within 14 days and receive a refund.
Right to cancel. The provisions of this clause 8 are more generous than your legal rights under the Consumer Contract Regulations 2013. Under these terms, we agree to extend the period within which you can cancel the contract so that you have 30 days after the day you (or someone you nominate) receives the product(s) to cancel the contract, unless your products are split into several deliveries over different days, in which case you have until 30 days after the day you (or someone you nominate) receives the last delivery to cancel the contract.
How to tell us that you want to cancel. In order to cancel a contract under this clause 8, you must inform us of your decision to cancel your contract by clear statement. You can do this by one of the following ways:
Phone or email. Call customer services on 0800 093 0875 or email us at [email protected];
Online. You could complete the form on our website https://sharkclean.eu/uk/customer-care/contact-us
By post. Print off the form [https://sharkclean.eu/uk/customer-care/contact-us and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered it or received it and your name and address.
Return of products. If you cancel a contract under this clause 8, you must return the products to us within 14 days of cancellation. The Consumer Contracts Regulations 2013 provide that you should pay the costs of returning the goods to us. However, we make available a free return arrangement. You will be advised at the time of cancellation as to how to take advantage of this – it involves taking the product safely and securely packaged to a nominated collection point.
Collection of products. Instead of the free return arrangement, when you cancel the contract under this clause 8, you may elect instead to have the product collected from the original delivery address, at a charge of £15 inc VAT. Please have a debit or credit card available when you contact us if you wish to take advantage of this option.
Sending products back to us. If you cancel under this clause 8 and do not want to use the free return arrangement or the collection service referred to above, then you should return them at your own expense to the following address: Customer Services, 15 Mariner Court, Calder Park, Wakefield, WF4 3FL
How a refund is made. If you cancel a contract under this clause 8, we will refund you by the method you used for payment. However, we may reduce your refund of the price to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
9. If there is a problem with the product
Please be aware that we make different arrangements for return of products where you advise us that you have a complaint relating to any product we have supplied you with. When you contact our customer service team (telephone) 0800 093 0875, email [email protected] we will explain how we will assist you in completing the return of the products to us.
10. Our guarantee for the products
Geographical scope. The guarantee applies to products purchased by customers located in Great Britain and Northern Ireland.
Duration. By this guarantee, we guarantee the products to be free from defects in materials and workmanship at the date of delivery and for the period specified in the particulars we provide on our website of the relevant product. The standard guarantee on our products us a 1yr guarantee. Additional guarantees are Vacuum cleaners +4 years if registered (except batteries which are +1yr). Steam mops are +1yr if registered. Part and accessories come with a 30-day guarantee.
How do I register my extended Shark guarantee? You can register your guarantee online within 28 days of purchase. To register online, please visit sharkclean.eu/uk/register-guarantee. To save time, you’ll need the following information about your machine:
Serial number (on the machine rating label)
Date you purchased the machine (receipt or delivery note)
Both the 12 months and the extended 4 years guarantee will only cover your product from the date of purchase.
Please keep your receipt at all times. Should you need to use your extended guarantee we will need your receipt to verify the information you have supplied to us is correct. The inability to produce a valid receipt may invalidate your guarantee.
If within the guarantee period the product is determined to be defective under proper use by reason of defect in materials or workmanship we will, without charge for labour or parts, repair or (at our discretion) replace the products or its defective parts, subject to the terms and limitations below.
Guarantee services will only be provided if the product was bought from an authorised retailer or direct form ourselves, and there is a valid receipt or proof of purchase in respect of the product showing the date of the purchase.
Exclusions. This guarantee does not cover:
repair or replacement of parts required due to wear and tear;
damage, defects or changes to the product as a result of:
accident or neglect;
misuse, including failure to install or use the product for its normal purpose, or in accordance with the instructions provided;
failure to store the product in accordance with the instructions provided;
failure to care for, or maintain, the product in accordance with the instructions provided;
excessive heat, power surges, excess or incorrect power supply or input voltage, or use of the product in abnormal working conditions;
alteration, repair or attempted repair of the product by anyone who is not one of our authorised repairers.
repair or replacement if you have selected the Multi-Pay option, and have not made a payment under that scheme by the due date.
How to make a claim under the guarantee. In the event of a fault occurring, you should call our Customer Services Helpline on 0800 093 0875. We will discuss with you the nature of the fault. You may be asked to return the product to us. We will provide you with instructions to help you in doing this, in the event that you have a valid claim under this guarantee. Alternatively, we might send you a replacement product, or part for the product, by courier or post and ask that you safely dispose of the defective product, or part of the product.
11. Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987
We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12. How we may use your personal information
13. Other important terms
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
14. Cancellation Form
Complete and return the form below only if you wish to withdraw from the contract.
I hereby give notice that I cancel my contract of sale of as per the following details:
If you find the product on any approved retailer (Amazon, Argos, Curry’s, John Lewis, AO, Very and Littlewoods) site for less we will match the price.
It must be an identical product.
The product must be in stock on our own site and the competitor site.
The Price Match is only applicable to the actual price displayed on a competitor’s website plus any delivery costs.
It does not include other offers they may have e.g. a 10% off discount code, voucher or ‘free sample’ offers.
The Price Match Promise does not include auction and marketplace sites such as eBay or the Amazon Marketplace.
The Price Match Promise does not include Supermarkets or Wholesale outlets
The Price Match Policy has a fair usage policy and does not apply to orders over 3 products
By using our websites, you agree that we can store and access cookies, IP addresses and use other methods in order to collect website usage data, and improve your online experience. This can include information about your use of our websites, the browser and device type you are accessing it from and where you are in the world.
1. What are cookies?
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables Euro-Pro to identify and track the browsing of our websites.
If you wish to refuse to accept cookies or to delete cookies stored on your computer you can do so by altering the settings on your internet browser (for example, in Internet Explorer (version 9) you can refuse all cookies by clicking “Tools”, “Internet options”, “Privacy”, and selecting “Block All Cookies” using the sliding selector). Most browsers allow you to reject all cookies, but some will only allow you to block third party cookies.
We may use both “session” cookies and “persistent” cookies on our websites.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We will use the session cookies to: keep track of you whilst you navigate our websites; keep track of items in your shopping basket; and prevent fraud and increase website security. We will use the persistent cookies to: enable our websites to recognise you when you visit; and keep track of your preferences in relation to your use of our websites.
Our payment services providers may also send you cookies. Please note that our cookies policy does not apply to, and we are not responsible for, the privacy practices of third party websites which may be linked to our websites.
We are committed to safeguarding the privacy of our customers and website visitors; this policy sets out how we will treat your personal information.
1. Important Information and who we are
Purpose of this Privacy notice
This privacy notice aims to give you information on how Euro-Pro Europe Limited, trading as “SharkNinja”, collects and processes your personal data, including any data you may provide (whether through our website or not) when you sign up to our newsletter, purchase a product or service or take part in a competition.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Our full details are:
Full name of legal entity: Euro-Pro Europe Limited
Postal address: 15 Mariner Court, Calder Park, Wakefield, WF4 3FL
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
2. What information do we collect?
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, store and use the following kinds of personal information:
(a) Identify Data – includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender;
(b) Contact Data – includes billing address, delivery address, email address and telephone numbers;
(c) Usage Data – information about your computer and about your visits to and use of our website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);
(d) Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website;
(e) Transaction Data – information relating to any transactions carried out between you and us, including information relating to any purchases you make of our goods or services;
(f) Profile Data – information that you provide to us for the purpose of registering with us;
(g) Marketing and Communications Data – information that you provide to us for the purpose of subscribing to our marketing and communication services and our website services, email notifications and/or newsletters. Including recordings of calls to our Call Centre;
(h) Financial Data – includes bank account, PayPal and payment card details; and
(i) Miscellaneous Data – include any further data that you may send us that is not set out above.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We only retain heath related Special Category Personal Data (such as allergies, physical limitations), when volunteered by yourself, relating to the use of our products. We do not normally collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic or biometric data).
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. How is your personal data collected?
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
apply for our products;
create an account on our website;
subscribe to our service or publications;
request marketing to be sent to you;
speak with our Call Centre;
enter a competition, promotion or survey; or
give us some feedback.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
Technical Data from the following parties:
analytics providers such as Google based outside the EU;
advertising networks such as Facebook based both inside and outside the EU;
Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as PayPal based outside the EU.
Third party software used to collect email details from competition entries based inside the EU.
Identity and Contact Data from publicly availably sources such as Royal Mail based inside the EU.
4. Using your personal information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we may use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Type of data (as identified above)
Lawful basis for processing including basis of legitimate interest
To register you as a new customer
Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(g) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(a) Asking you to leave a review or take a survey
(c) Registering your product warranty
(g) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey
(g) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and our websites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
(g) Marketing and Communications
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our websites, products/services, marketing, customer relationships and experiences
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our websites updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you, including details of offers and promotions, and to provide you with our newsletter
(a) Consent to receive details
(b) Necessary for our legitimate interests (to develop our products/services and grow our business)
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have consented to receive that marketing.
We will get your express opt-in consent before we share your personal data with any company outside the Euro-Pro / SharkNinja group of companies for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time, or updating your preferences on our relevant website.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
All our websites and Call Centre financial transactions are handled through our payment services providers, PayPal and Stripe. You can review their privacy policies at www.paypal.com and www.stripe.com/gb respectively. We will share information with PayPal and Stripe only to the extent necessary for the purposes of processing payments you make via our websites, Call Centre, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
6. International data transfers
Information that you provide may be transferred to countries (including the United States, which do not have data protection laws equivalent to those in force in the European Economic Area). We apply EU Model Clauses or have a US/EU Privacy Shield in place with all third-party organisations and have Binding Corporate Rules in place within our group of companies to provide you with appropriate data privacy.
In addition, personal information that you submit for publication on our websites will be published on the Internet and may be available, via the Internet, around the world. We cannot prevent the use or misuse of such information by others.
By submitting your personal data to us you expressly agree to such transfer, processing and storage of personal information.
7. Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
All electronic transactions entered into via our websites will be protected by encryption technology.
You acknowledge that the transmission of information over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and other login details confidential. We will not ask you for your password (except when you log in to one of our websites).
8. Retention of your personal information
We will retain your personal information for one or more of the following reasons:
For as long as you remain registered with us,
For as long as your warranty remain valid,
For as long as you maintain consent to marketing and newsletters,
In accordance with the licence granted for publication on our websites,
Until the time limit for any legal challenges to the supply of the goods has expired,
To comply with legal and regulatory requirements,
For inclusion in analysis carried out by us with respect to our business.
9. Policy amendments
10. Your rights
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Processing of your instructions will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept the exact email address you used to register or to place an order with us, a government issued ID such as a photocopy of your passport or driving licence, etc certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We may withhold processing a rights request where it is considered excessive to the extent permitted by law. We will not normally charge a fee for processing your instructions. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
You may instruct us not to process your personal information for marketing purposes, by updating your consent details on our websites or sending an email to us. In practice, you will have expressly agreed in advance to our use of your personal information for marketing purposes, and we will provide you with an opportunity to withdraw consent to the use of your personal information for marketing purposes, each time we contact you.
You have the right to lodge a complaint about the processing of your personal data to the Information Commissioner’s Office, details can be obtained at www.ico.org.uk or contact their helpline on 0303 123 1113.
11. Third party websites
Our websites contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.
12. Updating information
Please let us know if the personal information that we hold about you needs to be corrected or updated.
Recycling your old electricals is easy! Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.
1. Why recycle?
Unwanted electrical equipment is the UK’s fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment.
If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We’re proud to support your local authority in providing local recycling facilities for electrical equipment.
To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol.
Please do not throw any electrical equipment (including those marked with this symbol) in your bin.
2. What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.
3. How are we helping?
In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge.
As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities.
This is achieved through membership of the national Distributor Take-back scheme (DTS).
To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.
(made and published pursuant to the UK Modern Slavery Act 2015)
Introduction from the Managing Director
Shark|Ninja is a highly-innovative pioneer and market leader in the design, manufacture, distribution and sales of household cleaning and kitchen small appliances. Shark|Ninja is committed to the premise of breakthrough thinking in every aspect of its business. Shark|Ninja is a fast-growing, entrepreneurial company with a mission to positively impact people’s lives every day in every home around the world.
We are proud of the steps we have taken to combat slavery and human trafficking.
Shark|Ninja is a business of Euro-Pro Europe Limited, a company registered in England and Wales with company number 08492819, and our registered office is at 15 Mariner Court, Calder Park, Wakefield, West Yorkshire, WF4 3FL.
Our parent company is Euro-Pro HoldCo LLC, who has its head office in 89 A Street, Suite 100, Needham, MA 02494. We have over 1200 employees worldwide and operate in North America, Canada, Europe, China and Japan.
Our supply chains
Shark|Ninja sources finished goods and critical components to support the sales and marketing of our business. We seek to only deal with reputable suppliers and suppliers that share our zero tolerance policy in respect of human trafficking and slavery.
We conduct routine internal social compliance audits with our first tier suppliers, with human trafficking and slavery being one of the key areas we assess. During these audits, we speak at random to supplier employees to assess their voluntary employment, their employment freedom and the holding of identification documentation.
We require and oversee our first tier suppliers conducting their own audits of our second tier suppliers, and we review their audit reports constantly.
Our approach to slavery and human trafficking
We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business.
Shared core values are at the heart of the Shark|Ninja business: they define who we are, how we work, what we believe in, and what we stand for. We understand the fundamental importance of ethical trading and are committed to earning the respect of our personnel, customers and suppliers worldwide. This statement is made by Shark|Ninja to affirm our commitment to upholding basic human rights, prohibiting forced or involuntary labour in the production of Shark|Ninja products. All Shark|Ninja personnel are expected to comply with our approach. We expect our business operations, our people and every company that we work with to conduct business ethically and legally throughout our global organisation.
Due diligence processes for slavery and human trafficking
As part of our initiative to identify and mitigate risk we have in place systems to:
Identify and assess potential risk areas in our supply chains.
Mitigate the risk of slavery and human trafficking occurring in our supply chains.
Monitor potential risk areas in our supply chains.
Protect whistle blowers.
Supplier adherence to our values
We have zero tolerance to slavery and human trafficking. To ensure all those in our supply chain and contractors comply with our values we have in place a supply chain compliance programme. We will seek to include anti-slavery provisions in our standard supplier terms and conditions around the world. Within our supply chains, we will seek annual compliance certifications from counterparties, and teach our personnel how to identify and deal with any potential modern slavery issues. We will continue to monitor these issues with our people, our processes and our business partners to develop measures to further mitigate against any such risk.
To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide training to our staff. From an employee’s first days on the job, our on-boarding process will emphasize business ethics. We expect our people to apply these standards in their day-to-day business and report any issues creating concern on a confidential or anonymous basis at any time.
This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our slavery and human trafficking statement for the financial year ending 31 December 2017.